hipages | Senior Business Analyst

At the CBTW Company, we are looking for your talent to strengthen and grow our community of apps and platforms experts. Joining us is joining a company that resembles you, building itself as you express your talents, share your passion, and communicate your ideas.

So, would you like to take off with us to join the BOT team and become our next Tech Lead in Ho Chi Minh City?

To be perfectly sure, here is all the information you need!!

• Elicit, document, and validate business requirements from stakeholders across multiple teams
• Write clear user stories, acceptance criteria, and functional specifications
• Facilitate discovery sessions and workshops with product managers, engineers, and designers
• Facilitate effort estimation with engineering and maintain release planning documentation when needed
• Produce release notes and team alignment summaries that map work to business objectives when necessary
• Own and maintain product documentation in Confluence and Jira
• Proactively identify gaps, risks, and dependencies — surface them early, not after the fact
• Support QA by reviewing test cases against acceptance criteria
• Build and maintain strong relationships with hipages AU-side stakeholders through clear, timely communication
• Adapt quickly to shifting priorities in a fast-paced marketplace environment
• Leverage AI tools (e.g. Claude) to accelerate documentation, analysis, and communication work
•  

• 5+ years of experience as a Business Analyst or Product Owner
• Proven ability to work independently across multiple teams simultaneously
• Strong written and spoken English — B2+ level minimum; you will communicate daily with Australian stakeholders
• Advanced skills in business modeling, process flows, and wireframing tools (Figma, Miro, or similar)
• Proficiency in Jira and Confluence for requirements and documentation management
• Experience writing user stories, acceptance criteria, and functional specifications
• Strong stakeholder management — ability to set expectations, raise concerns early, and push back constructively when needed
• Demonstrated ownership mindset — you take accountability for outcomes, not just outputs
• UI/UX awareness with a user-centric approach
• Experience collaborating cross-functionally with engineers, PMs, and designers

• Experience with marketplace or two-sided platforms
• Basic SQL or data analysis skills to self-serve on data questions
• Familiarity with AI tools and a growth mindset toward adopting new ones
• Experience working in distributed teams across time zones
• Background in subscription, billing, or e-commerce platforms

• Work on a real product used by millions of Australians
• Latest development technologies and premium IT tools
• Professional training and certifications
• Native English instruction
• Flexible scheduling
• Competitive compensation, benefits, and bonuses for the Vietnam market
• Extended family health coverage
• Growth opportunities in a publicly listed tech company
• Remote-friendly environment with a strong engineering culture