PD| Fraud Analyst

Reporting to and working very closely on a day-to-day basis with the Head of Risk and Fraud Prevention, the focus of this role will be detecting and preventing online fraud (transaction monitoring, chargeback management, account takeovers, etc.), in collaboration with various internal and external stakeholders in multiple global regions. The role will be critical in ensuring cross-functional engagement and will assist leadership on delivering an integrated roadmap that supports P’s strategic ambitions.

• Work with the Head of Risk and Fraud Prevention, as well as cross-functional teams, to investigate fraud-related alerts, chargeback investigations, and customer support escalations.  
• Daily monitoring of applicable reporting within internal systems, as well as various 3rd party interfaces. Maintain a solid understanding of ecommerce payments industry standards, fraud  
• trends, and risk appetite, and know when to escalate and collaborate with leadership and applicable stakeholders.  
• Clear communication skills, with a strong ability to deliver to various audiences to analyse and discuss fraud team findings on investigations.  
• Investigate fraud events end-to-end. Action system generated alerts to identify potential fraud and assist in the response activities. Provide insights into trends and anomalies - including root cause  
• Collaborate strongly with the Head of Risk and Fraud Prevention, including participation in a number of meetings, understanding our key fraud team and organisation strategies, and be able to stand in place of the Head of Risk and Fraud Prevention to assist in core functions in the event of absence or overlapping leadership meetings.  
• Oversea and manage the full chargeback process globally and via multiple payment methods (credit card, debit card, paypal, etc.). This includes responding to all applicable chargebacks, driving to improve our “win” rates, working in all internal and 3rd party tools and systems, and reporting to leadership as applicable.  
• Ability to work a range of hours and shifts (days), depending on organisational or project needs, and to help add additional fraud team expertise and coverage with the various other regions where we have core functions, primarily in Australia. This also can include travel requirements to different offices and attendance of industry events, to help maintain ongoing payments industry and fraud prevention knowledge and expertise.  

    Planning and Delivery  

• Strong planning and collaboration skills as the fraud team collaborates and plans for future initiatives that involve multiple stakeholders. This would include interaction and collaboration with Customer Support, Information Security, Legal, Data Science / Business Intelligence, and HR.  
• In collaboration with leadership, ensure fraud events impacting P’s brand reputation are identified, assessed, controlled, monitored and where necessary escalated by leveraging appropriate tools and vendors.  

   Change, Communication and Reporting  

• Assist in the education of teams to build understanding of the fraud detection and prevention capability, and its potential false positive impacts.  
• Maintain re  

   Out-of-Hours Contact Requirement  

• Due to the nature and responsibilities of this role, it is identified as one that requires out-of-hours contact. The incumbent will need to be available outside of standard working hours given the global nature of the role and in particular to address urgent matters and ensure continuity of operations. Clear guidelines and expectations regarding out-of-hours contact will be established in collaboration with the Employee's Manager.