About the Company:

CreditorWatch (the Company) is a prominent Australian credit reporting bureau that manages the credit files of over 55,000 commercial businesses in Australia. It is a subscription-based commercial company.

CreditorWatch has grown to be recognised as one of the country’s most innovative customer-centric credit bureaus in Australia, dedicated to attracting and caring for the best in the business while acting with enduring passion for its customers, and with a reputation for meeting market expectations as we continue to deliver nurturing and solutions-based customer excellence.

At CreditorWatch, we are dedicated to providing employees with the premier professional training, equipment, mentoring and support to optimise the success of every individual who joins our business.

CreditorWatch has a reputation for employing people hold a ‘can-do’ attitude, and who will appreciate being part of an accountable, high-performance culture.

• Although qualifications aren’t vital for this role, previous experience within the either Commercial Trade Credit or Finance could be highly advantageous

• A firm understanding of the key documentation, as it relates to Trade Credit, is beneficial. For example Terms & Conditions, Director Guarantees, Privacy Statements

• Experience in a similar role translating customer requirements into application process is highly advantageous

• A proven ability working within similar products or roles is adventageous

• An ability to demonstrate a strong understanding of the Commercial Credit industy

• Great verbal and written communication skills

• Adaptability and strong problem-solving skills

Your Impact:

• Account setup, and provide implementation & technical support to customers and internal sales team across differing sales segments.
• Ensure that required account setup & customer implementations for ApplyEasy & Collect customers are delivered in a timely, accurate, and professional manner.
• Implement Essentials implementations of ApplyEasy.
• Provide triage to internally raised tickets regarding the related products.

Performance:

• KPIs – Meet KPIs specifically related to completing implementations within an agree time frame

• Ensure implementation tasks are provided to you with sufficient hours allocated for completion of the work

  • The Sales Specialists will be responsible for ensuring implementations are appropriately charged for where applicable.

• Ensure customer enquiries are responded to in a timely manner including taking ownership of technical or product issues which require an escalation. Typically this is managed via the Jira ticketing system

• Top 5’s: Meet structured milestones in the format of Thirdly “Top5s”.

Process:

• Manage your relevant internal stakeholders in Product, Sales & Customer Success. Collaboration requirements include:

• Product feedback: Liaise with Product to ensure BAU requirements are communicated as applicable. In addition provide market feedback to Product relating to potential enhancements & feature requests.

• Sales Specialists: Where applicable provide context, via a handover document, to the Sales Specialist Team to ensure the customer has continuity and a positive onboarding experience with Creditorwatch.