IT Service Desk

Position we are opening is part of Corporate IT Department, which is maintaining IT equipment, tools and security for all group subsidiaries. IT team counts members in Asia (Manila and VietNam) and in Europe, but needs to serve employees from all locations, in Asia, Europe and Americas. That is why we are ensuring a 24 hours service on weekdays.

Required Qualifications & Attributes:

• Bachelor's/College Degree in Computer Science or any technology-related field
• Must have 2 years of consistent experience in IT support
• Must have Active Directory, Office365 Administrator experience
• Able to follow procedures and instructions
• Must have good communication and language skills
• Ability to understand non-native English speakers is a must
• Open for 9 AM to 6 PM shift (APAC), 3pm to 12am shift (EMEA), 12am to 9am shift (Americas), with a weekly shifting.

IT Service Desk Administrator key Responsibilities:

• Creates accounts in AD, Office 365 and some various software for new employees
• Initiate contents on O365 based on procedures
• Sets-up computers for newly hired staffs, interns, and consultants
• Repair hardware-related problems
• L1 & L2 Support to users located in all our subsidiaries in Asia, Europe and Northern America
• Monitor tickets open by employees, and process L1 & L2 you can handle
• Monitor security alerts pushed by our SIEM IBM Qradar, and in background Sophos Central (anti-virus and firewalls) and Darktrace (emails and O365 contents security)
• Improves knowledge base in OneNote for the Helpdesk team (documentation, process, contact) 
• Comply with SLAs on tickets you are responsible for, and ensure global SLA of the service are met
• Works on several internal projects (migrations of new subsidiaries, automations,